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“The Government’s response to my question in Question Time today goes to show that it’s still in denial over the significant problems with Centrelink and its debt recovery systems,” Mr Wilkie said. “People are rightly confused about debts they have received, and the appeal process remains confusing, non-transparent and incoherent.

“Moreover, MyGov continues to be extremely difficult to use, and the Minister’s ‘two-click’ demonstration, apart from being condescending and patronising, shows that the Government has no understanding of the system, or the problems Australians face trying to use it.

“If the Minister believes Australians can navigate Centrelink in two easy clicks, why are so many people spending hours on hold, getting different advice every time they call, and having money disappear from their bank account without notification?”