The Independent Member for Denison, Andrew Wilkie, revealed in a speech to Parliament today the way that Woolworths spies on its poker machine customers without their knowledge and keeps a secret database of personal information.
“These are shocking revelations about the way that Woolworths spies on its poker machine customers without their knowledge,” Mr Wilkie said. “And they share this information in a secret database and use it to encourage increased gambling.”
“This isn’t just basic information. It’s things like jobs, times people come in, favourite drinks, favourite football teams, whether they have a partner and what their preferred bet level is. This is all so staff can better bond with patrons and keep them onsite and gambling longer.
“This makes a mockery of the Love Your Local campaign in Tasmania which tries to paint these venues as lovable little pubs. The fact is that Woolworths has five venues in Tasmania which take $10m a year from poker machine users. And now we know that all of the Tasmanians who are losing money at these five venues could be having their sensitive personal information shared with every other venue in the country.
The Australian Leisure and Hospitality Group, which is majority owned by Woolworths, has roughly 12,000 poker machines across about 400 venues.